1. What is a Cookie?

Cookies are small text files stored on your device that help websites remember preferences and understand how you use the site. Related technologies include local storage, pixels, SDKs, and tags (together, “cookies”).

2. What Types of Cookies Are There?

2.1 Essential cookies

Strictly necessary cookies that enable core functions such as page navigation, authentication, load balancing, and security. The Services cannot function properly without these. These cookies are set when you sign in, open secure areas, or change privacy preferences.

Examples: session ID, authentication, CSRF protection, routing.

2.2 Performance cookies

These collect aggregated analytics about how visitors use the site (e.g., pages visited, time on page, error rates) to improve performance and user experience. Data is aggregated and not used to identify individual users.

Examples: Google Analytics, product performance metrics.

2.3 Functionality cookies

These remember your choices—language, timezone, UI preferences, recently viewed items—so we can personalize your experience.

2.4 Targeting/advertising cookies

These may be set by us or our partners to measure campaign effectiveness or show relevant messages on other sites. Where required by law, we obtain your consent before setting these cookies and you can manage them in our cookie banner/preferences center.

3. Third-Party Cookies on Our Site

We work with service providers and partners who may set cookies when you visit our site or use integrations, for example:

• Analytics (e.g., Google Analytics)
• Customer success & support (e.g., Intercom/Helpdesk)
• Payment processing (e.g., Stripe; strictly necessary on checkout)
• Marketing/attribution (e.g., Google Ads, LinkedIn, or equivalent where enabled)

Partners' use of cookies is governed by their own privacy/cookie policies. You can review partner policies and manage consent from our cookie banner or within your account where applicable.

4. Cookies and Your Personal Information

Some cookies are linked to your account and may constitute personal information (e.g., an encrypted user identifier). We process this data per our Privacy Policy to operate the Services, analyze usage, troubleshoot, prevent fraud, and—where permitted—communicate with you. We do not sell personal information.

5. How to Configure and Disable Cookies

You have several choices:

• Cookie banner / preferences center: manage categories (Essential, Performance, Functionality, Advertising). Essential cookies cannot be disabled.
• Browser settings : most browsers let you block or delete cookies. Instructions:
    ➜ Chrome: Settings > Privacy and security > Cookies and other site data
    ➜ Edge: Settings > Cookies and site permissions
    ➜ Firefox: Settings > Privacy & Security > Cookies and Site Data
    ➜ Safari: Preferences > Privacy

• Do Not Track & Global Privacy Control (GPC): where supported, we honor applicable signals for eligible jurisdictions.
• Third-party opt-outs: e.g., Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout

Note: disabling certain cookies may affect site functionality (logins, preferences, media playback).

6. How to Contact Us

Questions about our Cookies Policy?

Email: hello@luciddam.com